Job Overview
We have a fantastic new job opportunity for a Call Centre Operative with excellent administrative, communication, customer service, organisational and coordination skills, who is able to provide a professional, helpful and efficient customer service and administrative support to the Service Department.
As the Call Centre Operative you will work within the Service Department answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks for the Service Department.
Working as the Call Centre Operative you will be customer focused with excellent administrative skills and a pro-active approach to work with the flexibility to take on new tasks.
Duties
Your main duties and responsibilities will include but are not limited to:
- Respond and take ownership of all calls in a timely and effective manner
- Deal with queries from customers and engineers by phone or email and resolve issues as they arise
- Provide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to date
- Ensuring the correct costs are added to jobs and that they are closed down as soon as possible, to prevent invoicing delays. This also includes chasing subcontractors for their invoices
- Scheduling engineers’ daily work within the designated areas
- Taking breakdowns and arranging attendance
- On occasions you may need to locate parts from stores and / or suppliers and ensuring they reach the required locations on time
- Any other administrative duties as required
- Assisting team members where necessary
Candidate Requirements
- Able to provide a professional, helpful and efficient customer service
- Have excellent communication and administrative skills
- Highly organised due to the high demands this role sometimes requires
- Able to prioritise work and have excellent organisational skills
- Computer Literate
- Able to work in a busy environment
- Good team player
- Pro-active in your approach to work
- Can take ownership of jobs and see them through to completion
- Flexible to take on new tasks and to work outside of your comfort zone
- Be Customer focussed
Shift Pattern
Working a rolling 5 on 3 off shift pattern (Monday to Sunday), on a rotation of working hours of 08:00hrs to 16:00hrs and 12:00hrs to 20:00 hrs.
Safety
- To work safely at all times ensuring the safety of your colleagues and all those working around you.
- To comply with the requirements of the Quest Medical UK Ltd Health and Safety Environmental and Quality policies and procedures.
Other
- To maintain consistent and professional attendance, punctuality and personal appearance.
- To pursue the personal development of skills and the knowledge necessary for the effective performance of the role.
- To represent Quest Medical UK Ltd in a professional manner at all times.
Quest Medical UK Ltd is an Equal Opportunities Employer
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Overtime
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
- Administration: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Call Centre Operative
Expected start date: 01/02/2024