Contract Manager – Oxfordshire

Salary: £30,000 - £40,000 | Full Time | Location: Lower Heyford, Oxfordshire

Job Overview

We are currently looking to recruit a Contract Manager to oversee our Engineering Department in the maintenance and repair of our client’s equipment for some of the UK’s leading providers of logistics and maintenance services to the mobile and static medical industry.

Due to ongoing expansion, we are looking to bring on board a customer-focused Contract Manager who resides within the Heyford area of Oxfordshire. The Contract Manager will, at times, be required to work at any of our other locations at Brentwood, Essex and Warrington, Cheshire.

Job Description

The primary purpose of this role is to manage the day to day running of our service engineering department.

The role will require a flexible working approach, working Monday to Friday and covering the on-call weekend rota.

Responsibilities

  • Maintaining regular communication with designated customers on a regular basis to keep them updated on all planned works, reactive works & projects whist trying to build and maintain good working relationships.
  • Join a rota of on-call Managers around 1 week in 4 to cover out of hours emergency issues (once past the probation period and fully trained)
  • At times work will be scheduled out of hours or at weekends, you will need to stay in contact with engineers and/or specialist subcontractors to ensure you are updated with these works and ensure all work is completed. You will need to be aware of any issues so you are able to update your customers in a timely manner.
  • Working closely with the Regional Service Manager, Call Centre Team Leader and Operators to ensure 100% delivery of all planned maintenance logged on the Service Schedule & assisting to ensure that all associated work reports and/or test certificates have been uploaded against the relevant job number in readiness for processing.
  • Working closely with the Regional Service Manager, Call Centre Team Leader and Operators to ensure ALL Reactive Tasks are completed in a prompt & efficient manner.
  • Raising new job tasks and ordering parts for any forthcoming tasks & ordering additional parts from the information provided by engineers and/or specialist subcontractors completed jobs. Ensuring your customer is kept up to date with any outstanding/new works to be scheduled
  • To provide the accounts team with all the relevant job information in a timely manner to ensure subcontractor invoices & labour costs can be allocated correctly. This would involve any subcontractor works, labour costs & any parts ordered or specialist engineers costs.
  • To carry out processing within 48 hours of all completed work tasks, ensuring that all parts & travel are captured.
  • Arranging down time with your customers to arrange services/in depth repairs. Track these jobs to ensure works are completed on schedule and within allocated down time from site
  • Aid in the development and execution of service schedules/procedures.
  • Any other general duties as required.

Qualifications

  • Have previous administration experience of at least 2 years.
  • Have previous experience working within a service department.
  • Have excellent organisational skills.
  • Have excellent communication skills.
  • Be able to prioritise work in order of importance.
  • Be computer Literate.
  • Be able to work under pressure and in a busy environment.
  • Be a good team player.
  • Be proactive in their approach to work.

Working Hours and Salary

This role will be working a 45 hour week (with one hour unpaid lunch per day), Monday to Friday, with overtime available for weekdays and weekends, however 1 in approximately 4 weeks will be working an out of hours on call rota system, which will be rewarded with an on call allowance plus hourly pay when required to perform work.

Salary between £30,000 and £40,000 per annum negotiable depending upon experience.

Safety

  • To work safely at all times ensuring the safety of your colleagues and all those working around you.
  • To comply with the requirements of the Quest Medical (UK) Ltd Health and Safety Environmental and Quality policies and procedures.

Other

  • To maintain consistent and professional attendance, punctuality, personal appearance.
  • To pursue your personal development of skills and knowledge necessary for the effective performance of the role.
  • To represent Quest Medical (UK) Ltd in a professional manner at all times.
  • To assist the Executive Directors , Senior Managers, Supervisors & Quest Medical (UK) Ltd with a range of other duties and responsibilities as and when required.

A full, clean driving licence is essential due to the Office/Depot locations.

The successful applicant will be required to undergo a DBS application.

Quest Medical UK Ltd is an Equal Opportunities Employer

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

  • Company pension
  • Life insurance
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Experience:

  • administration: 2 years (required)
  • service department: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Apply for this position